Conversational systems, designed around sources and boundaries
Currently under research and development. Prototype scope, supported channels, and deployment status are established per project; no support, conversion, or response-time result is assumed.
R&D Directions
Conversation workflows to evaluate
Customer Support AI
A possible prototype could draft responses to approved FAQ topics and identify cases for human review. Data access and handoff behavior require project-specific validation.
E-commerce · SaaS · Local ServicesSales Assistant AI
A possible workflow could collect structured answers to an agreed set of questions. Consent, data handling, and routing rules must be defined before deployment.
B2B SaaS · Professional Services · Home ServicesOnboarding Assistant
A prototype could help users navigate approved setup material. Coverage and answer quality should be evaluated against representative questions.
SaaS · Platforms · MarketplacesDesign considerations
Scope before integration
These are potential design requirements, not included or deployed controls. The implementation must be evaluated against an agreed scope.
- Approved knowledge sources
- Human escalation boundaries
- Representative evaluation questions
- Data access and retention scope
- Failure and fallback behavior
- Deployment-specific operational review
Explore a bounded conversation workflow
Describe a conversation workflow, its approved sources, and its escalation needs. We can discuss feasibility and evaluation criteria.